Yes, You Can Compete with E-Commerce Behemoths
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Yes, You Can Compete with E-Commerce Behemoths

These days, it may seem an impossible task for small to mid-sized companies to successfully compete with the large e-commerce companies, many of which are household names. However, with a well-optimized supply chain, combined with excellent customer service, it can be done.

Ensure the Customer is King
Whenever a customer visits your website, make sure they receive excellent service, right from the moment the order is placed to its delivery. Look at the process objectively and ask yourself if any changes will improve that experience or make it unnecessarily complicated. Be upfront about shipping costs and delivery times to avoid customers abandoning an order at checkout. If they need a refund or wish to return an item, ensure the entire process is smooth and easy-to-navigate.

Use Reverse Logistics
The average return rate can be as high as 40% or as low as 8%. In 2015, total product returns equated to a $260 billion loss in sales. It is essential to ensure your products can be returned effectively and economically, and still in perfect condition.

Talk to Your Customers
When needed, pick up the phone and talk to your customers. This type of human touch is frequently lacking in today’s high-tech environment but is usually greatly appreciated by customers who want to feel valued.

Provide Real-Time Tracking
Once an order is ready for shipping, provide your customers with real-time tracking. Also, offer them different shipping options. Look into using different shippers to reduce costs or to save time. These solutions provide your customer with more control over their order.

Think Like the Big Guys but Offer Something Different
E-commerce giants operate well-run companies, but they often fail to offer more unique products and services. Learn from the way these companies are run, but whenever possible, provide different services for your customers that they cannot get anywhere else.

Learn to Judge Your Inventory Level Correctly
If needed, invest in a good inventory management system that will also help with forecasting orders. This should link inventory in physical and online stores. Sales are often seasonal, so make sure you are prepared to fulfill extra orders or to cope with a slump in sales.

Minimize Shipping Costs
Make sure every order is packed efficiently into the right sized cartons, ensuring every order is received undamaged. If you do not have a system, investigate software solutions to help you. Our BlackBox software can be seamlessly integrated into existing warehouse systems and will provide optimal results, order after order.
Contact us to find out how our BlackBox software could assist your business, enabling you to compete more effectively with the e-commerce behemoths.

MagicLogic Optimization Inc. Selected by Inbound Logistics Editors as 2019 Top 100 Logistics IT Providers
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MagicLogic Optimization Inc. Selected by Inbound Logistics Editors as 2019 Top 100 Logistics IT Providers

MagicLogic is thrilled to announce that it has once again been selected as a Top 100 Logistics IT Provider for 2019. This marks the seventeenth consecutive year our company has been chosen for this honor. It is a prestigious award given only to the top logistic solutions providers after a rigorous selection process.

Every year, Inbound Logistics editors recognize 100 logistics IT companies that support and enable logistics excellence. Drawn from a pool of more than 300 companies, using questionnaires, personal interviews, and other research, Inbound Logistics selects the Top 100 Logistics IT Providers who are leading the way in 2019. Editors seek to match our audience’s fast-changing needs to the capabilities of those companies selected. All companies selected reflect leadership by answering the Inbound Logistics audience’s needs for scalability, simplicity, fast ROI, and ease of implementation.

Felecia Stratton, Editor of Inbound Logistics elaborates on how MagicLogic was chosen for this honor: “When choosing the 2019 Top 100 Logistics IT Providers, Inbound Logistics editors looked at excellence in optimizing supply chain, logistics, and transportation operations. Strategically, editors make their selections based on how transformative solutions impact those business activities driving integration across internal and external business processes. MagicLogic was selected because its solutions solve specific logistics challenges, improve processes, and create a ripple effect of efficiencies across the entire enterprise value chain.”

MagicLogic is recognised for solving logistical challenges and its renowned for its innovative and customizable optimisation solutions. In today’s tough marketplace, we know this approach is essential.
“As business leaders struggle to balance the need for advance planning against the demands for supply chain agility, fewer inventory touches, and managing the complexity of omni-channel and e-commerce distribution regimes, MagicLogic continues to provide solutions to help meet those challenges. That’s why Inbound Logistics editors have recognized it as one of 2019’s Top 100 Logistics IT Providers,” explains Felecia Stratton.

You can view the entire list of Top 100 Logistics IT Providers in this month’s Inbound Logistics.