Support

Getting Support

MagicLogic provides full in-house support for all of our products and we pride ourselves on our ability to provide reliable and fast assistance to our customers and partners.

For any support requests and general information, please contact us via support@magiclogic.com, or call us at 1-206-274-6248 (PST, UTC-8).
Email is preferred.

You can also visit our support portal. This resource provides access to knowledgebase articles and FAQs as well as a contact form.

Our standard coverage is Mon-Fri 08:00 – 20:00 Pacific Standard Time

24/7 coverage is available by special arrangement.

If you are an existing customer or partner please mention this when contacting us.

Tips for faster support:

  • If you have an issue with a specific load, we can assist you more efficiently if we can get the actual load. Please do an export for us using the Export button in the Load Setup screen. This will save all the information we need into a single file that can then be attached to an email. An export in XML format is preferred. You can change this just below the file name in the Save dialog.
  • Provide a contact number and email address
  • Describe your issue or question in as much detail as you can. What were you doing? What are your goals? 

You can also review our online help, or our knowledgebase for quick answers to some common questions.