Support Request

For any support requests and general information, please contact us via support@magiclogic.com, or call us at 1-206-274-6248 (PST, UTC-8). Email is preferred.

If you have an issue with a specific load, we can assist you more efficiently if we can get the actual load. Please do an export for us using the Export button in the Load Setup screen. This will save all the information we need into a single file that can then be attached to an email. An export in XML format is preferred. You can change this just below the file name in the Save dialog.

You can also visit our support portal here. This resource provides access to knowledgebase articles and FAQs as well as a contact form.