For any support questions, and general information, please contact us via firstname.lastname@example.org , or call us at +206-274-6248 (PST, UTC-8). Email is preferred.
If you have an issue with a specific load, we can check this much more easily if we can get the load itself. Please do an export for us, using the Main Menu (leftmost tab), Export, then Current Load. This will get all we need into a single file, that can then be attached to an email. An export in XML format is preferred. You can change this just below the file name when you Save it.
A PDF version of the User Guide can be downloaded here:
The latest XML file specification is here: